| Author |
Message |
Guest
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 Posted:
Thu Dec 15, 2005 1:08 am Post subject:
Re: Garmin: |
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Garmin's service is FAR from what it used to be. Used to be you'd call
up and a very friendly and very knowledgeable guy would answer the
phone IMMEDIATELY, and he'd do everything that he could to please you.
Now you call and the wait time's about 45 minutes and then you might
get some grouchy guy who knows less about the problem than you do and
sounds like all he wants to do is hang up the phone (that's what
happened to me last time), or you might get one of the leftowver good
guys (that's what happened to me when I called right back). Or else
they just don't respond at all, like my emails about the crap POI's.
z |
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Non Toxic
Guest
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| Posted:
Thu Dec 15, 2005 1:08 am Post subject:
Re: |
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"lostparts" <clem641@bellsouth.net> wrote in message
news:KQNnf.7313$kP5.4416@bignews5.bellsouth.net...
| Quote: |
"Non Toxic" <nt@reba.com.au> wrote in message
news:439fa4b1$0$38804$c30e37c6@lon-reader.news.telstra.net...
:
: "lostparts" <clem641@bellsouth.net> wrote in message
: news:ypKnf.6701$kP5.5538@bignews5.bellsouth.net...
:
: > "Phil Wheeler" <w6tuh-ng7@yahoo.com> wrote in message
: > news:baJnf.6246$hI1.3294@tornado.socal.rr.com...
: > : lostparts wrote:
: > : > http://www.tvnav.com
: > :
: > : > In your own writing.( and second they have came delivered
products)
: > Darrel
: > : > is hitting the spirts a little to soon. Now that is to bad for one
of
: > this
: > : > groups favored sellers. Which one of you will he screw next.
: > : > :
: > : > :
: > :
: > : Now we know which part you lost :-)
:
: > I haven't lost anything.You should read the whole post
: > before you make a stupid comment.This group has really gone to hell in
the
: > last 5 years.Nothing on here anymore but numb nuts and dick weeds.
Hell
: > even
: > Darrel doesn't post anymore like he use to.I've seen you pot heads
that
: > are
: > on here now cut Dale and Sam probable two of the most helpful people
in
: > this
: > group.
:
:
: People like you are precisely the reason why Darrel and many other
dealers
: and supporters of a whole range of GPS brands don't come here any more.
You
: never see any of the manufacturers posting here because people like you
try
: to drag them through the mud.
You are one of the numb nut dick weeds I'm talking about. I'm not the only
one that has cut Garmin look around DICK WEED do a GOOGLE on problems with
there units.
You know the man has no valid argument when all he can do is abuse people. |
Abusing people only weakens your credibility.
I can tell you for a fact that Garmin's failure rate is but a tiny
percentage of units manufactured and better than most manufacturers. When
you manufacture as many products as Garmin, the apparent number of failures
looks large until you compare it with the number being produced. As for
doing a Google search, you'll find that most people only post here when they
have a problem because they're after advice, but they rarely post to say
they're unit is running perfectly. So the number of posts are not a balanced
report on the overall quality of a product. Just look at the number of
different products Gamin makes. In fact just look at the handheld range
alone - around 30 models currently in production. |
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gomez
Guest
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| Posted:
Thu Dec 15, 2005 1:08 am Post subject:
Re: Garmin: |
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On 14 Dec 2005 12:00:55 -0800, z1307z@yahoo.com dropped the following
oil-slick:
| Quote: | Hey, I'd be damn angry too if I bought a new GPS and it was defective
right out of the box and the dealer wouldn't give me an exchange or a
refund but told me to go to the manufacturer!
Where did that come from? Fortunately for me, the law says my |
contract is with the store and they *have* to exchange or refund.
--
gomez
Honda TransAlp,KTM 640LC Enduro (For Sale)
(not is hot to reply)
"The best tool for the job is the hammer thats nearest to hand" |
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Phil Wheeler
Guest
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| Posted:
Thu Dec 15, 2005 1:08 am Post subject:
Re: Garmin: |
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z1307z@yahoo.com wrote:
| Quote: | Hey, I'd be damn angry too if I bought a new GPS and it was defective
right out of the box and the dealer wouldn't give me an exchange or a
refund but told me to go to the manufacturer!
|
But you always come across as angry, so who would know? :-) |
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Guest
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| Posted:
Thu Dec 15, 2005 8:18 am Post subject:
Re: Garmin: |
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Lucky thing for you you were smiling when you said that!
;-) |
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Guest
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| Posted:
Thu Dec 15, 2005 8:22 am Post subject:
Re: Garmin: |
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"Where did that come from?"
Ain't that what the guy's angry about...I think...who knows...? He
doesn't present his case very well either. |
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Larry
Guest
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| Posted:
Thu Dec 15, 2005 8:23 am Post subject:
Re: |
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On Thu, 15 Dec 2005 10:13:04 +1100, "Non Toxic" <nt@reba.com.au>
wrote:
| Quote: | You know the man has no valid argument when all he can do is abuse people.
Abusing people only weakens your credibility.
I can tell you for a fact that Garmin's failure rate is but a tiny
percentage of units manufactured and better than most manufacturers. When
you manufacture as many products as Garmin, the apparent number of failures
looks large until you compare it with the number being produced. As for
doing a Google search, you'll find that most people only post here when they
have a problem because they're after advice, but they rarely post to say
they're unit is running perfectly. So the number of posts are not a balanced
report on the overall quality of a product. Just look at the number of
different products Gamin makes. In fact just look at the handheld range
alone - around 30 models currently in production.
|
I have to agree with you. I currently have six Garmin products in my
family and all have been very good. Customer service has also been
very good but does take more time on hold lately. But it is still far
above any other electronics company I have dealt with.
Larry |
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Guest
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| Posted:
Thu Dec 15, 2005 8:24 am Post subject:
Re: Garmin: |
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Lucky thing you were smiling when you said that, cowpoke!
;-) |
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Guest
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| Posted:
Thu Dec 15, 2005 8:26 am Post subject:
Re: Garmin: |
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Where did WHAT come from? That's what the guy's angry about, ain't
it...I think...who knows? He doesn't present his case very well either. |
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tvnav.com
Guest
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| Posted:
Thu Dec 15, 2005 8:56 am Post subject:
Re: Garmin--Facts |
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"tvnav.com" <GPS@tvnav.com> wrote in message
news:2LCdnfw6F-aPJgLenZ2dnUVZ_smdnZ2d@news.ruraltel.net...
| Quote: |
"lostparts" <clem641@bellsouth.net> wrote in message
news:2HNnf.7272$kP5.4962@bignews5.bellsouth.net...
"Phil Wheeler" <w6tuh-ng7@yahoo.com> wrote in message
news:hYKnf.4766$ka.4471@tornado.socal.rr.com...
: lostparts wrote:
: > "Phil Wheeler" <w6tuh-ng7@yahoo.com> wrote in message
: > news:baJnf.6246$hI1.3294@tornado.socal.rr.com...
: > : lostparts wrote:
: > : > http://www.tvnav.com
: > :
: > : > In your own writing.( and second they have came delivered
products)
: > Darrel
: > : > is hitting the spirts a little to soon. Now that is to bad for
one
of
: > this
: > : > groups favored sellers. Which one of you will he screw next.
: > : > :
: > : > :
: > :
: > : Now we know which part you lost :-)
:
: > I haven't lost anything.You should read the whole post
: > before you make a stupid comment.This group has really gone to hell
in
the
: > last 5 years.Nothing on here anymore but numb nuts and dick weeds.
Hell
even
: > Darrel doesn't post anymore like he use to.I've seen you pot heads
that
are
: > on here now cut Dale and Sam probable two of the most helpful people
in
this
: > group.
:
:
:
: Again, we now know which part you lost .. and with it your common sense
: and courtesy. Darrel's only mistake was doing business with you in the
: first place.
I sure hope you buy a unit from him and it shows up at your house dead as
hell.Then he tells you to send it to Garmin to let them fix it and they
take
3 1/2 weeks( not excluding shipping) to do it. when after buying a couple
thousand of dollars worth of stuff from him and all I did is ask him to
exchange it. I bet you would be pissing up a rope Mad to.
Did Garmin take 3 1/2 weeks to take care of your 2610? I find this very
hard to believe. Also if you felt screwed by us why did you do business
with us after you bought the 2610?
|
OK, how about some factual info.....We, as a "group favorite seller" (I
sure do like that title) keep purchase records with serial numbers, so after
Roger's (lostparts) very trashing posts I decided to do a little research
and was going to contact Garmin today with his serial number to see what the
facts were back when he got the unit and found that it was defective out of
the box. But before I got Garmin emailed, I had an email from Garmin (yes
they do read the newsgroups and also have great records) at 7:43am that said
"Darrel, just to let you know, this guys repair was done in September of
2003, we received it on the 22nd and shipped it back on the 25th and even
paid for his shipping of the unit to us." So then I asked what kind of
shipping Garmin paid for (both ways) and they said FedEx Next Day. Anyway
Roger got his unit on the 18th (Thurs.) and he shipped it to Garmin on the
19th (Fri.) and Garmin got it on the 22nd (Monday) and they shipped it back
to Roger on the 25th so he should have received it on the 26th (Fri.). Now
that's a long ways from 3 1/2 weeks by my calculation. To me that does not
fit the definition of being screwed but instead excellent customer service
with a very quick turn around to resolve an unfortunate situation. Again we
have no problem with replacing an out of box defective if we are able to. I
can only think of two reasons why we wouldn't be able to....one is if we
don't have any units in stock to do the replacement (which I'm 99% sure was
the reason we couldn't do the replacement in this case) or if Garmin
instructs us to have the customer send it to them. I know for sure they done
this with the iQue 3600 defectives when it was new. Thanks.
--
Darrel Goheen
GPS@tvnav.com
http://www.tvnav.com |
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Phil Wheeler
Guest
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| Posted:
Thu Dec 15, 2005 9:08 am Post subject:
Re: Garmin: |
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z1307z@yahoo.com wrote:
| Quote: | Lucky thing you were smiling when you said that, cowpoke!
;-)
|
Given the new movie that's out, calling someone "cowpoke" could be
inflamatory ;-) |
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gomez
Guest
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| Posted:
Thu Dec 15, 2005 4:16 pm Post subject:
Re: Garmin: |
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On 14 Dec 2005 18:26:31 -0800, z1307z@yahoo.com dropped the following
oil-slick:
| Quote: | Where did WHAT come from? That's what the guy's angry about, ain't
it...I think...who knows? He doesn't present his case very well either.
|
OK. I only saw his other post in another part of the thread
afterwards.
--
gomez
Honda TransAlp,KTM 640LC Enduro (For Sale)
(not is hot to reply)
"The best tool for the job is the hammer thats nearest to hand" |
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Hm
Guest
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| Posted:
Thu Dec 15, 2005 4:24 pm Post subject:
Re: |
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There should be a recommend feature on newsgroups.
Darrel, in the spirit of the season and all, you definitely got my
recommendations.
I'm not in the US but if I were I would love to do my purchases with
you!
As for Garmin I can only concur their customer commitment even in
Europe. |
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tvnav.com
Guest
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| Posted:
Thu Dec 15, 2005 5:08 pm Post subject:
Re: Re: |
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Thanks Hm. Just so you know we do sell world wide.
--
Darrel Goheen
GPS@tvnav.com
http://www.tvnav.com
"Hm" <iam_anon_ymous@hotmail.com> wrote in message
news:1134642280.652878.259700@f14g2000cwb.googlegroups.com...
| Quote: | There should be a recommend feature on newsgroups.
Darrel, in the spirit of the season and all, you definitely got my
recommendations.
I'm not in the US but if I were I would love to do my purchases with
you!
As for Garmin I can only concur their customer commitment even in
Europe.
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David Lee
Guest
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| Posted:
Thu Dec 15, 2005 5:08 pm Post subject:
Re: Re: |
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Hm wrote...
| Quote: | There should be a recommend feature on newsgroups.
Darrel, in the spirit of the season and all, you definitely got my
recommendations.
I'm not in the US but if I were I would love to do my purchases with
you!
As for Garmin I can only concur their customer commitment even in
Europe.
|
It's very odd to recommend a seller that you are not even in the position to
be able to do business with! I've no reason to believe that Darrel is
anything other than an honest trader but I certainly couldn't recommend him
(or anyone else) on the basis of such a lack of evidence!
Regarding Garmin - my experience is that there are some very helpul guys in
the European service department but I have extremely grave doubts about the
corporate commitment to the customer. Certainly comparisons between the way
that outstanding out-of-warranty support has been provided to me on phoning
Garmin Europe with the obstructive response reported by some other people
when the same issues have been raised with Garmin US tend to suggest that
it's the guys on the ground that make the difference and perhaps the further
they are from the scrutiny of head office the more helpful they can get away
with being! Certainly would explain why some folks say the Garmin service
rocks whilst others claim it's on the rocks!
David |
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