"tvnav.com" <GPS@tvnav.com> wrote in message
news:2LCdnfw6F-aPJgLenZ2dnUVZ_smdnZ2d@news.ruraltel.net...
"lostparts" <clem641@bellsouth.net> wrote in message
news:2HNnf.7272$kP5.4962@bignews5.bellsouth.net...
"Phil Wheeler" <w6tuh-ng7@yahoo.com> wrote in message
news:hYKnf.4766$ka.4471@tornado.socal.rr.com...
: lostparts wrote:
: > "Phil Wheeler" <w6tuh-ng7@yahoo.com> wrote in message
: > news:baJnf.6246$hI1.3294@tornado.socal.rr.com...
: > : lostparts wrote:
: > : >
http://www.tvnav.com: > :
: > : > In your own writing.( and second they have came delivered
products)
: > Darrel
: > : > is hitting the spirts a little to soon. Now that is to bad for
one
of
: > this
: > : > groups favored sellers. Which one of you will he screw next.
: > : > :
: > : > :
: > :
: > : Now we know which part you lost :-)
:
: > I haven't lost anything.You should read the whole post
: > before you make a stupid comment.This group has really gone to hell
in
the
: > last 5 years.Nothing on here anymore but numb nuts and dick weeds.
Hell
even
: > Darrel doesn't post anymore like he use to.I've seen you pot heads
that
are
: > on here now cut Dale and Sam probable two of the most helpful people
in
this
: > group.
:
:
:
: Again, we now know which part you lost .. and with it your common sense
: and courtesy. Darrel's only mistake was doing business with you in the
: first place.
I sure hope you buy a unit from him and it shows up at your house dead as
hell.Then he tells you to send it to Garmin to let them fix it and they
take
3 1/2 weeks( not excluding shipping) to do it. when after buying a couple
thousand of dollars worth of stuff from him and all I did is ask him to
exchange it. I bet you would be pissing up a rope Mad to.
Did Garmin take 3 1/2 weeks to take care of your 2610? I find this very
hard to believe. Also if you felt screwed by us why did you do business
with us after you bought the 2610?
OK, how about some factual info.....We, as a "group favorite seller" (I
sure do like that title) keep purchase records with serial numbers, so after
Roger's (lostparts) very trashing posts I decided to do a little research
and was going to contact Garmin today with his serial number to see what the
facts were back when he got the unit and found that it was defective out of
the box. But before I got Garmin emailed, I had an email from Garmin (yes
they do read the newsgroups and also have great records) at 7:43am that said
"Darrel, just to let you know, this guys repair was done in September of
2003, we received it on the 22nd and shipped it back on the 25th and even
paid for his shipping of the unit to us." So then I asked what kind of
shipping Garmin paid for (both ways) and they said FedEx Next Day. Anyway
Roger got his unit on the 18th (Thurs.) and he shipped it to Garmin on the
19th (Fri.) and Garmin got it on the 22nd (Monday) and they shipped it back
to Roger on the 25th so he should have received it on the 26th (Fri.). Now
that's a long ways from 3 1/2 weeks by my calculation. To me that does not
fit the definition of being screwed but instead excellent customer service
with a very quick turn around to resolve an unfortunate situation. Again we
have no problem with replacing an out of box defective if we are able to. I
can only think of two reasons why we wouldn't be able to....one is if we
don't have any units in stock to do the replacement (which I'm 99% sure was
the reason we couldn't do the replacement in this case) or if Garmin
instructs us to have the customer send it to them. I know for sure they done
this with the iQue 3600 defectives when it was new. Thanks.
--
Darrel Goheen
GPS@tvnav.com http://www.tvnav.com