| Author |
Message |
no_one
Guest
|
 Posted:
Wed Dec 01, 2004 4:25 am Post subject:
Received this e-mail from Starband earlier today |
|
|
Update on StarBand Status
Dear StarBand Member,
We are sending this message to the StarBand members accessing
StarBand's service via the Intelsat AmericasTM-7 (IA-7) satellite. On
Sunday morning, Intelsat informed us that they lost communication with
the satellite and deemed the damage irreparable. This left a large
number of StarBand customers and other Intelsat customers without
service.
We apologize for the inconvenience this has caused you. While the
source of the problem was beyond our control, we are committed to
implement solutions that are in everyone's best interests as soon as
possible. We are committed to updating you as frequently as we have
news to share. Please check www.StarBand.net prior to calling the
StarBand Customer Care Center for updates.
In addition to updating the www.StarBand.net Web site, it is our
intention to send you an e-mail update on a regular basis informing
you of both short-term and long-term solutions we are implementing.
Our number one goal is to get your service up and working just as soon
as possible. We are exploring several options including acquiring
additional satellite space from Intelsat and other providers. Should
we pursue another satellite option, it will likely require a StarBand
certified technician visiting you to re-point your satellite dish
toward the new satellite.
StarBand Temporarily Stops Billing IA-7 Customers
Until we are able to provide customers on IA-7 with service, we will
not be billing or collecting monthly service fees. Pre-paid customers
will receive a refund for the period of time during which we are
unable to provide service. That said, if you have alternative Internet
access at home, at work, or another location, you can still access
your StarBand e-mail and the other features by logging-in to
www.StarBand.net.
Thank you for your patience during this crisis. We deeply regret the
inconvenience this has caused you.
The StarBand Team. |
|
| Back to top |
|
 |
Joel
Guest
|
| Posted:
Wed Dec 01, 2004 8:15 am Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
If StarBand survives this, it could be a chance for them to do it right this
time. They 'should' have learned a lot over the last 4 years or so they have
been in business. I just hope they don't jam us all on the same
cluster/transponder. I rather they take their time and do it right.
Joel
..
"no_one" <no_one@no_where.com> wrote in message
news:a00qq0dbsbnrjb0fegu7o1mdf2rmojgn1a@4ax.com...
| Quote: | Update on StarBand Status
Dear StarBand Member,
We are sending this message to the StarBand members accessing
StarBand's service via the Intelsat AmericasTM-7 (IA-7) satellite. On
Sunday morning, Intelsat informed us that they lost communication with
the satellite and deemed the damage irreparable. This left a large
number of StarBand customers and other Intelsat customers without
service.
We apologize for the inconvenience this has caused you. While the
source of the problem was beyond our control, we are committed to
implement solutions that are in everyone's best interests as soon as
possible. We are committed to updating you as frequently as we have
news to share. Please check www.StarBand.net prior to calling the
StarBand Customer Care Center for updates.
In addition to updating the www.StarBand.net Web site, it is our
intention to send you an e-mail update on a regular basis informing
you of both short-term and long-term solutions we are implementing.
Our number one goal is to get your service up and working just as soon
as possible. We are exploring several options including acquiring
additional satellite space from Intelsat and other providers. Should
we pursue another satellite option, it will likely require a StarBand
certified technician visiting you to re-point your satellite dish
toward the new satellite.
StarBand Temporarily Stops Billing IA-7 Customers
Until we are able to provide customers on IA-7 with service, we will
not be billing or collecting monthly service fees. Pre-paid customers
will receive a refund for the period of time during which we are
unable to provide service. That said, if you have alternative Internet
access at home, at work, or another location, you can still access
your StarBand e-mail and the other features by logging-in to
www.StarBand.net.
Thank you for your patience during this crisis. We deeply regret the
inconvenience this has caused you.
The StarBand Team. |
|
|
| Back to top |
|
|
Joel
Guest
|
| Posted:
Wed Dec 01, 2004 8:21 am Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
I suspect they might stall us off until they launch their new bird that was
scheduled for middle of December. The problem is I believe it was set for
89degrees, and that's not going to work for me because of trees.
Joel
"Joel" <Joel@cyberbest.com> wrote in message
news:mHard.11157$Ua.7526@newsread3.news.atl.earthlink.net...
| Quote: | If StarBand survives this, it could be a chance for them to do it right
this time. They 'should' have learned a lot over the last 4 years or so
they have been in business. I just hope they don't jam us all on the same
cluster/transponder. I rather they take their time and do it right.
Joel
.
"no_one" <no_one@no_where.com> wrote in message
news:a00qq0dbsbnrjb0fegu7o1mdf2rmojgn1a@4ax.com...
Update on StarBand Status
Dear StarBand Member,
We are sending this message to the StarBand members accessing
StarBand's service via the Intelsat AmericasTM-7 (IA-7) satellite. On
Sunday morning, Intelsat informed us that they lost communication with
the satellite and deemed the damage irreparable. This left a large
number of StarBand customers and other Intelsat customers without
service.
We apologize for the inconvenience this has caused you. While the
source of the problem was beyond our control, we are committed to
implement solutions that are in everyone's best interests as soon as
possible. We are committed to updating you as frequently as we have
news to share. Please check www.StarBand.net prior to calling the
StarBand Customer Care Center for updates.
In addition to updating the www.StarBand.net Web site, it is our
intention to send you an e-mail update on a regular basis informing
you of both short-term and long-term solutions we are implementing.
Our number one goal is to get your service up and working just as soon
as possible. We are exploring several options including acquiring
additional satellite space from Intelsat and other providers. Should
we pursue another satellite option, it will likely require a StarBand
certified technician visiting you to re-point your satellite dish
toward the new satellite.
StarBand Temporarily Stops Billing IA-7 Customers
Until we are able to provide customers on IA-7 with service, we will
not be billing or collecting monthly service fees. Pre-paid customers
will receive a refund for the period of time during which we are
unable to provide service. That said, if you have alternative Internet
access at home, at work, or another location, you can still access
your StarBand e-mail and the other features by logging-in to
www.StarBand.net.
Thank you for your patience during this crisis. We deeply regret the
inconvenience this has caused you.
The StarBand Team.
|
|
|
| Back to top |
|
|
Jeff
Guest
|
| Posted:
Wed Dec 01, 2004 10:06 am Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
If they take their time too much, maybe wildblue will be ready for for
us by the time an installer can come out :P |
|
| Back to top |
|
|
Jeff
Guest
|
| Posted:
Wed Dec 01, 2004 10:06 am Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
If they take their time too much, maybe wildblue will be ready for for
us by the time an installer can come out :P |
|
| Back to top |
|
|
Whitney Roberts
Guest
|
| Posted:
Wed Dec 01, 2004 7:39 pm Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
"Jeff" <beaverisland@gmail.com> wrote in message news:<1101877587.734967.117380@z14g2000cwz.googlegroups.com>...
| Quote: | If they take their time too much, maybe wildblue will be ready for for
us by the time an installer can come out :P
|
Speaking of WildBlue - does anyone have any information on their
current status? Their speeds appear to be way better than what
Starband offers, and since their technology is cable-modem based - it
seems that they can offter much higher potential speeds than what
Starband has ever let on to be able to offer and all for the same
price (or cheaper - depends on your contract level w/ Starband) price. |
|
| Back to top |
|
|
Jeff
Guest
|
| Posted:
Wed Dec 01, 2004 10:12 pm Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
It's promising, but then again, it's been promising since what, the
year 2000? They do have satellite space now which is definitely a step
forward, but it's still a system in concept, not reality, and many
things could still go wrong -- it's not clear for example how much
weather will disrupt the system compared to SB & DW. Don't get me
wrong - I have very high hopes for wildblue, but my guess is that the
soonest we'll see a production-ready system will be the fall of 2005
and it could be longer if anything goes wrong. |
|
| Back to top |
|
|
don
Guest
|
| Posted:
Thu Dec 02, 2004 4:15 am Post subject:
Re: Received this e-mail from Starband earlier today |
|
|
i called wild blue this am
was told they expected to be ready for business 05-2005
i sure hope so
don
"Jeff" <beaverisland@gmail.com> wrote in message news:<1101921157.555259.198230@z14g2000cwz.googlegroups.com>...
| Quote: | It's promising, but then again, it's been promising since what, the
year 2000? They do have satellite space now which is definitely a step
forward, but it's still a system in concept, not reality, and many
things could still go wrong -- it's not clear for example how much
weather will disrupt the system compared to SB & DW. Don't get me
wrong - I have very high hopes for wildblue, but my guess is that the
soonest we'll see a production-ready system will be the fall of 2005
and it could be longer if anything goes wrong. |
|
|
| Back to top |
|
|
|
|
|
|
FAQ
Memberlist
Register
Profile
Log in to check your private messages
Log in