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no_one · Guest

i got a call this morning around 9am central time. normally not
receiving calls this early, and thinking that it was someone calling
me collect for an emergency, i hop up out of my nice warm cozy bed, to
hear a recording of basically the same thing they sent me in an e-mail
a couple of days ago. would have not been a big deal if it was
something i had not heard alerady, but same old crap... i have
included the e-mail that basically was in speech form in the recording
this morning.
needless to say i was not very happy about being woke up for crap like
this, not to mention i do not like the person's voice that is doing
the recordings for the status updates. he sounds too business like and
it makes me feel unappreciated as a customer, especially with them
calling and waking me up.

---------

Dear StarBand Member,

We are sending this message to the StarBand members accessing
StarBand's service via the Intelsat AmericasTM-7 (IA-7) satellite. On
Sunday morning, Intelsat informed us that they lost communication with
the satellite and deemed the damage irreparable. This left a large
number of StarBand customers and other Intelsat customers without
service.

We apologize for the inconvenience this has caused you. While the
source of the problem was beyond our control, we are committed to
implement solutions that are in everyone's best interests as soon as
possible. We are committed to updating you as frequently as we have
news to share. Please check www.StarBand.net prior to calling the
StarBand Customer Care Center for updates.

In addition to updating the www.StarBand.net Web site, it is our
intention to send you an e-mail update on a regular basis informing
you of both short-term and long-term solutions we are implementing.
Our number one goal is to get your service up and working just as soon
as possible. We are exploring several options including acquiring
additional satellite space from Intelsat and other providers. Should
we pursue another satellite option, it will likely require a StarBand
certified technician visiting you to re-point your satellite dish
toward the new satellite.

StarBand Temporarily Stops Billing IA-7 Customers
Until we are able to provide customers on IA-7 with service, we will
not be billing or collecting monthly service fees. Pre-paid customers
will receive a refund for the period of time during which we are
unable to provide service. That said, if you have alternative Internet
access at home, at work, or another location, you can still access
your StarBand e-mail and the other features by logging-in to
www.StarBand.net.

Thank you for your patience during this crisis. We deeply regret the
inconvenience this has caused you.

The StarBand Team.

anyone else get a phone call this morning at around 9am cent

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