| Author |
Message |
Dish CustomerServiceSucks
Guest
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 Posted:
Mon Sep 12, 2005 4:08 pm Post subject:
Dish Customer service reps |
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I have never had an experience worse that what I had yesterday.
I cannot believe that someone can be that rude.
Is this pretty common with DISH? (a little search on the net found at
least 2 similar cases)
1. No-call no-show on the day of installation (5 hour window)
2. Totally pissing the customer off for the wasted vacation day.
3. Reschedule at not-so comfortable time w/o sounding apologetic. I
think they are used to it.
4. Promise compensation for the lost time over phone ( 1 extra month
free of basic service on top of the promotional 1 month)
5. Bill does not reflect any credit.
6. Clueless customer service representatives.
7. Rude Supervisor who says that there is no record of any promise so
he cannot do anything. I mean he knows that there were problems and I
lost a vacation day, he could do something without any record,
irrespective of what i was promised.
8. Said that compensating like that would violate "dish policies" and a
lot of frustrating and irritating statements.
What are my options? I have already filed a complaint with Better
Business Bureau. Is there anything that I can do? They would not even
tell me a postal address where I can send a complaint letter. Said they
cannot divulge that information. Who do they think they are? Some
undercover organization??? |
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Allan9
Guest
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| Posted:
Wed Sep 14, 2005 11:34 pm Post subject:
Re: Dish Customer service reps |
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Sounds like both of them
Al.
"Dish CustomerServiceSucks" <susenets2@yahoo.com> wrote in message
news:1126539849.472699.154430@g49g2000cwa.googlegroups.com...
| Quote: | I have never had an experience worse that what I had yesterday.
I cannot believe that someone can be that rude.
Is this pretty common with DISH? (a little search on the net found at
least 2 similar cases)
1. No-call no-show on the day of installation (5 hour window)
2. Totally pissing the customer off for the wasted vacation day.
3. Reschedule at not-so comfortable time w/o sounding apologetic. I
think they are used to it.
4. Promise compensation for the lost time over phone ( 1 extra month
free of basic service on top of the promotional 1 month)
5. Bill does not reflect any credit.
6. Clueless customer service representatives.
7. Rude Supervisor who says that there is no record of any promise so
he cannot do anything. I mean he knows that there were problems and I
lost a vacation day, he could do something without any record,
irrespective of what i was promised.
8. Said that compensating like that would violate "dish policies" and a
lot of frustrating and irritating statements.
What are my options? I have already filed a complaint with Better
Business Bureau. Is there anything that I can do? They would not even
tell me a postal address where I can send a complaint letter. Said they
cannot divulge that information. Who do they think they are? Some
undercover organization???
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Guest
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| Posted:
Thu Sep 15, 2005 12:08 am Post subject:
Re: Dish Customer service reps |
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I can't really give you any options, just some friendly advice: never
get a cell phone. It will make what you just went through pale by
comparison.
Seriously, though, you have the universal option. Refuse payment and
tell them to pick their stuff up. Simple. Effective. Bet you won't do
it though. |
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Billy Ryman
Guest
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| Posted:
Fri Sep 16, 2005 12:08 am Post subject:
Re: Dish Customer service reps |
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What you have to understand is that the installers ARE NOT Dishnet or
DirecTV employees. They are independent contractors. They're is no customer
loyalty with installers, and as such the satellite provider has no recourse
towards the installers. If an installer screws up, there are at least 10
more to replace him.
The #1 Rule with satellite systems:
Educate yourself and do it yourself.
(you can learn as much as any installer in a weeks time with a couple of
internet searches)
If you're going to rely on an installer, then you're better off sticking
with CATV |
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Ralph
Guest
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| Posted:
Thu Oct 06, 2005 12:08 am Post subject:
Re: Dish Customer service reps |
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On 12 Sep 2005 08:44:09 -0700, "Dish CustomerServiceSucks" <susenets2@yahoo.com>
wrote:
| Quote: | I have never had an experience worse that what I had yesterday.
|
Ahh, you've never dealt with Sprint before then. Although your
experience sounds pretty close to the kinds of things I was subjected to for
months - and that was after I told them to shove their phone and their service.
You know you are dealing with true cast iron hearted SOB's when they refuse to
give out contact information for anyone higher than themselves. The inmates ARE
running the asylum! Nothing will change for the better until people stand up and
shout that they aren't going to accept that kind of "service" anymore. That
won't happen, and they know it. People are cattle, and they have the good old
herd mentality. They wouldn't dare do something to jeopardize their being able
to sit on their favorite sofa or chair and vegetate for hours on end watching
anything as long as it lights up and moves on the screen. It amazes me how many
people watch shows they don't like because, "There's nothing else on!" OMG! What
a waste. Wake up people. |
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